Please read our Privacy Policy carefully.
VIP Airport Service (“we,” “us,” “our”) is committed to protecting your personal information. Your data, including mobile information, will not be shared with third parties for marketing purposes and will not be transferred to external organizations without your explicit consent.
If you wish to opt out of future communications, please follow the instructions below:
Visit our website and navigate to the Privacy Settings section.
Follow the prompts to update your communication preferences.
Contact our support team if you need further assistance.
For more information, please refer to the full policy below.
This Privacy Policy explains how VIP-Flughafen-Service collects, uses, shares, and protects information in connection with our services, websites, systems, and applications (collectively, the “Services”). It applies regardless of the device or platform you use to access our Services.
We may update this policy at any time. If material changes affect how we handle your data, we will notify you by email.
We ensure that:
Your data is not transferred to external organizations.
We collect only what is necessary to provide our services.
Your data is stored securely and is accessible only to authorized personnel.
We do not sell, rent, or lease your personal information.
Strong security measures are in place to prevent unauthorized access.
For questions regarding our privacy practices, contact us at: contact@vip-airport-service.com
We create a record for each booking you make with us. This includes:
Transaction details, including modifications, cancellations, or failed reservations
Communication records, even if someone else booked on your behalf
Emergency contact data for urgent travel-related issues
Notices regarding flight delays, disruptions, or itinerary changes
We may collect sensitive personal data only with your consent and as permitted by law. This may include:
Medical details for travel assistance (e.g., wheelchair services)
Information from you or your travel agent
Requests that might imply religious or health-related information
VIP Airport Service does not use sensitive data to infer or profile your identity.
We collect data about minors only when legally required (e.g., aviation or security regulations). We do not knowingly collect data directly from children under 13 unless it is required for safety reasons.
If you believe your child submitted information without your permission, please contact us: contact@vip-airport-service.com
We may collect technical data when you use our Services:
Browser type, OS, IP address, device ID
Location data, mobile ad identifiers
Pages visited, time spent, and usage analytics
This information is used to improve functionality and personalize your experience.
We use cookies and similar technologies for the following purposes:
Essential cookies – Site core functions
Preference cookies – Language, region, and settings
Performance cookies – Site usage and analytics
Advertising cookies – Personalized content (where applicable)
You may disable cookies via your browser settings. Note that some features may stop working properly.
We may use third-party tools such as:
Google Analytics
Social media integrations
Advertising or support platforms
These may collect behavioral data. Please review their individual privacy policies for details.
We do not share your data for third-party marketing purposes.
We may share your data only in the following situations:
With trusted affiliates or vendors who help us deliver our services
To comply with legal requirements or requests from government authorities
To protect the safety or rights of our company, customers, or others
With service providers (e.g., payment processors) under strict confidentiality terms
We never sell your data.
We use your personal information to:
Fulfill your reservations and provide requested services
Process payments, refunds, and invoices
Communicate regarding your bookings or service updates
Handle emergencies or operational issues
Comply with legal requirements
Improve our services and train staff
Provide promotional offers (only where legally permitted)
We use appropriate technical and administrative safeguards to protect your data. However, no system is 100% secure. We recommend:
Keeping your booking confirmation private
Not sharing login credentials
Logging out from shared devices
We retain your personal information only as long as necessary for:
Legal or compliance purposes
Service fulfillment
Auditing and internal record-keeping
To opt out of receiving SMS messages, reply “STOP” to any message. SMS updates are only used for confirmations, alerts, and essential travel notifications. Your mobile information will not be transferred to third parties.
We will ask for your explicit consent before collecting sensitive information or sending promotional messages, if required by law.
Depending on your location, you may have the right to:
Access, correct, or delete your personal data
Restrict or object to data processing
Request data portability
Withdraw your consent at any time
To exercise these rights, contact us at contact@vip-airport-service.com
We may request proof of identity to process your request.
For users located in the EU or Switzerland, VIP-Flughafen-Service is the data controller of your information.
Fulfilling bookings/contracts
Legal compliance
Legitimate business interest
Your explicit consent
Emergency or public interest scenarios
If data is transferred outside the EU, we use standard data protection safeguards (e.g., EU-approved clauses).
Right to access or correct your data
Right to data erasure or portability
Right to object or restrict processing
We respond to requests within 30 days
For questions or concerns, our support team is available Monday to Friday, 9:00 AM – 5:00 PM (local time).
Phone (Canada): +1 438-355-7317
Phone (France): +33 1 59 35 27 06
We are committed to keeping your data secure and confidential. Your personal information will never be transferred to external organizations for marketing or non-essential purposes.
